MySentinel

Delete your account

This page explains how to delete your account for the MySentinel app (iOS and Android) and dashboard, provided by MySentinel Limited. You do not need the app installed to request deletion.

Option 1: in the app

  1. Open the MySentinel app and sign in.
  2. Go to Settings → Account → Delete account.
  3. Confirm. You are signed out straight away.

Option 2: by email

  1. Email [email protected] from the email address on your account, with the subject “Delete my MySentinel account”.
  2. If you no longer have access to that email address, include your name and mobile number. We will call or text that number to confirm before deleting anything.
  3. We confirm by reply when your account has been deleted, within 30 days.

You can also phone 0800 269 383.

What is deleted

  • Your name, email address and phone number
  • Your sign-in credentials and preferences
  • Push notification tokens for your devices
  • Your entries on any alarm contact list, so you will no longer receive alarm calls

These are permanently deleted within 30 days. Encrypted backup copies are overwritten within 35 days.

What is kept, and why

  • Your organisation’s site data, such as sensor readings and alarm history, belongs to the customer organisation and stays available to its other users. Your name is removed from it and replaced with “Deleted user”.
  • Invoices issued to you as a billing contact are kept for 7 years, as New Zealand tax law requires.

Deleting all of an organisation’s data

If you own a MySentinel customer account and want all of its sites, devices and history deleted, email [email protected]. We first offer you an export of your data, then delete everything within 90 days, apart from invoices.

If you are the only administrator of your organisation, we will check with you before deleting your account, so that alarms for your sites are not left with no one responsible for them.

See our full Privacy Policy for more detail.